Due to the particularity of our products, especially customized items, we prioritize quality and customer satisfaction. Please note the following terms regarding returns and exchanges:
: We do not support returns or exchanges for customized products unless there is a quality issue. This is because secondary sales may be affected after cutting and processing.
: If you encounter any quality problems with your order, please contact our after-sales customer service immediately for assistance. We are committed to resolving any issues promptly and ensuring your satisfaction.
: In the event of a quality issue, we will gladly accept returns or exchanges. However, for non-quality related returns or exchanges, an 80% restocking fee will be charged, and the buyer will be responsible for the return postage.
